Resume
7 Years of Experience
Experience
July 2023 - Till Date
Technical Business Exe.Dynamic CCTV (United Kingdom)
Reviewed support cases for technical and troubleshooting accuracy and identified needed process
improvements.
June 2021 – July 2022
Technical Support Rep.Pebbles Digitals (FCT Abuja, Nigeria)
Maintain and develop relationships with existing & new customers in person and via telephone calls and
emails.
Dec 2018 – June 2021
IT Support & Tech Security EngineerSolomon Kesinton Agro-Allied Limited
Engaged in troubleshooting procedures in newly- and previously-installed security systems and applying
technical expertise to resolve performance issues.
Education
May 2024
M.ScCyber Security
Teesside University – Middlesbrough.
With a focus on hands-on learning and real-world applications, equipped to address the evolving challenges of cybersecurity in various industries.
December 2019
PGD, Computer Information ScienceLead City University – Ibadan, Nigeria.
Expertise in programming, database management, and system analysis. Readiness to contribute effectively to the ever-evolving field of computer science.
Professional Certification
2024
ITILITIL® Certificate in IT Service Management
Proficiency in key ITIL concepts such as service strategy, design, transition, operation, and continual service improvement.
2024
CISCOCisco Certified Support Technician (CCST)
Proficiency in troubleshooting and maintaining Cisco networks, routers, switches, and other networking infrastructure.
2024
RUIJIERuijie Specialist Engineer
Expertise in designing and implementing Ruijie-based network infrastructures to meet the connectivity and security needs of organizations.
2023
HIKVISIONHikvision Certified Security Associate (HCSA)
Expertise in designing effective security systems, configuring Hikvision equipment, and troubleshooting common issues.